VI
EN

PAYMENT POLICY

1. Payment methods

1.1. Payment by cash/bank transfer at the Ticket Counter

  • For ticket purchase transactions at the Ticket Counter of the Relic Site, customers make payment in cash or by transfer to the Centre's bank account according to the instructions of the ticketing staff.
  • Customers are advised to present supporting documents (for priority tickets and free tickets) in order to receive the incentive.

1.2. Payment by bank transfer on the website

The steps for purchasing a ticket and making payment are as follows:

Step 1: The customer accesses the website vanmieu.gov.vn and selects "Buy Tickets" on the homepage. The screen displays 3 steps: Select ticket → Information → Payment.

Step 2: The customer provides the necessary information, including:

  • Ticket type (Standard ticket, Priority ticket, etc.);
  • Full name (mandatory, maximum 60 characters);
  • Phone number (optional, entered in the format 84xxxxxxxxx);
  • Number of tickets (>=1, entered directly or by pressing +/-);
  • If the customer requires a "Fee and Charge Receipt" for visit tickets or a "Sales Receipt" for the night tour experience service, they tick the box and enter: Tax code (10–13 digits, may include hyphens); Company name and company address (mandatory); Account number (optional).
  • The ticket is valid for use within 30 days from the time of successful payment.

After completing the mandatory information, the system displays a summary of the order and the total amount payable.

Step 3: The customer checks the ticket information and presses "Continue to payment".

  • The system creates the order and switches to the order details page.
  • The website displays a payment QR code; the customer rechecks the amount payable and uses their banking application to scan the QR code on the website's payment screen.

*Note: The QR code is valid for 15 minutes.

To ensure a successful payment, customers are advised to review the conditions and the QR-scanning steps on their phone in advance so as to be ready, in order to avoid a time-out that would affect their payment and promotional code.

Step 4: When the payment is completed, the website automatically updates the status:

  • Awaiting payment — confirmation from the bank has not yet been received;
  • Paid — successful;
  • Failed — unsuccessful.

Step 5: After successful payment, the system displays the ticket QR code for entry. The customer presents this code at the ticket inspection gate when entering Van Mieu – Quoc Tu Giam. To save the order code, the customer presses "Copy order code" in the summary section.

  • To look up the receipt (if invoicing was selected), the customer visits the website: https://tracuuhoadon.1ve.vn/ and enters the ticket serial code.
  • To look up the order, the customer goes to "Order Lookup" and enters the order code (e.g., VMWEB1785...) to view the status, ticket information, and QR code.
  • If the payment fails, the customer is requested to: recheck the balance and the transfer information; press "Return to buy tickets" to place a new order.
  • If the amount has been deducted but the order still reports failure, the customer should contact the website through the methods published for assistance.

2. Ticket exemption and reduction

Applied in accordance with the current regulations of the State and Ha Noi City for persons with meritorious services, persons with disabilities, children, the elderly, etc. Customers must present supporting documents when visiting.

3. Payment security

The Centre for Cultural and Scientific Activities of Van Mieu – Quoc Tu Giam undertakes to apply the necessary measures to ensure the safety and security of information during the payment process on the website vanmieu.gov.vn.

3.1. Security of payment information

  • Online payment transactions are carried out through an intermediary payment provider licensed to operate lawfully in Viet Nam and applying security standards in accordance with the provisions of law as well as the regulations of the payment provider.
  • The Customer's payment information is transmitted through an encrypted connection and the security measures applied by the intermediary payment provider in order to limit the risk of unauthorised access.
  • Transaction authentication is carried out by the method prescribed by the bank or the intermediary payment provider from time to time (including but not limited to OTP, Smart OTP, or other lawful forms of authentication).

3.2. Storage of payment information

  • The Centre does not collect or store users' bank card information or bank account login information. All payment information on the website is entered and processed directly on the system of the intermediary payment provider licensed by the State Bank of Viet Nam and meeting the applicable security standards.
  • The website stores only the information necessary for the reconciliation and management of transactions, such as the order code, transaction code, payment time, payment method, and payment status.

3.3. Responsibilities of the Customer

To ensure safety during the payment process, the Customer is responsible for:

  • Keeping confidential their account information, password, OTP code, and transaction authentication methods.
  • Not providing payment authentication information to any organisation or individual, including any person claiming to be a staff member representing the Centre.
  • Fully checking the order information, the payment amount, and the ticket purchaser information before confirming the transaction.
  • Immediately notifying the bank/intermediary payment provider upon detecting signs of an abnormal transaction or suspecting unauthorised access or fraud, so that the transaction may be locked/suspended, and at the same time notifying the Centre using the information published on the website in order to coordinate in handling the matter.

4. Receipt

The receipt/electronic ticket may also be looked up on the website https://tracuuhoadon.1ve.vn/ after a successful transaction. Where a value-added tax receipt is required, the customer is requested to register the receipt information at the time of booking the ticket.

The receipt information provided by the customer must be accurate at the time of booking the ticket; the Centre shall not be responsible for adjusting an issued receipt due to errors in the information provided by the customer.

In the event that a transaction reports a successful deduction of funds but the customer does not receive the electronic ticket/receipt, please contact the Centre so that the matter may be reconciled with the intermediary payment provider and handled promptly.

Cases of refund due to ticket cancellation/exchange are applied in accordance with the Service Termination and Refund Policy published separately on the website.

5. Handling of payment incidents

In the event that signs of fraud, unauthorised access, or an abnormal transaction are detected, or where there is a request from a competent State agency, the Centre for Cultural and Scientific Activities of Van Mieu – Quoc Tu Giam has the right to temporarily refuse or suspend the processing of the transaction in order to carry out verification, with a view to protecting the lawful rights and interests of both the Customer and the Centre.

The Centre for Cultural and Scientific Activities of Van Mieu – Quoc Tu Giam undertakes to comply with the provisions of the law of Viet Nam on electronic transactions, non-cash payment, personal data protection, and other relevant legal provisions in the course of receiving, processing, and securing the Customer's payment information.