METHODS OF SERVICE PROVISION

1. Methods of service provision

• Electronic tickets on the website vanmieu.gov.vn are issued on electronic devices with an Internet connection.
• Customers may search for, select, book services, and make payment directly on the website.
• After the customer completes the service booking and the transaction is successfully confirmed, vanmieu.gov.vn shall send the ticket information via email, text message, or another electronic method registered by the customer and compatible with the system of vanmieu.gov.vn.
• To use the service, customers shall present the electronic ticket/paper ticket together with identity documents (when required) at the ticket inspection gate; tickets that have been altered, erased, re-photographed, or that show signs of forgery shall be refused service without a refund.

2. Conditions for using the service

Customers must provide complete and accurate information as required when making a service booking.

Customers are responsible for checking the information regarding:

• ticket type;
• number of tickets;
• ticket validity period;
• ticket price;
• ticket cancellation and refund conditions;
• the specific conditions of vanmieu.gov.vn (if any)

before confirming the transaction.

Customers are responsible for reading and complying with the Centre's regulations and policies throughout the period of using the service.

3. Duration and validity of service use

The service takes effect from the time vanmieu.gov.vn sends confirmation of a successful service booking. The ticket is valid for use only within 30 days from the time of successful payment, and it is non-transferable, non-reproducible, and non-refundable if lost, except in the case of a system error on the part of the Centre.

Each QR code is valid for ticket inspection/check-in only once; a ticket that has already been inspected shall be automatically invalidated for any subsequent entry.

Users may not change the time of service use or amend the ticket information after the transaction has been confirmed, except in the case of an error on the part of vanmieu.gov.vn and/or where there is an agreement between the customer and vanmieu.gov.vn.

4. Customer support

During the use of the service, customers may contact vanmieu.gov.vn through the support channels published on the website to receive guidance, answers, or assistance in handling issues arising in connection with the booking and use of the service.